Shipping & Returns
Return & Exchange Policy
At Magento Audio Labs, we're committed to providing our customers with the highest quality products and outstanding customer service. That's why we offer a return policy that ensures a smooth and hassle-free process for returns.
Our Return Policy:
Return eligibility: Products can be returned within 14 days from the date of purchase, provided that they are in their original condition and packaging, with all accessories and manuals included.
Return process: To initiate a return, please contact us at firstname.lastname@example.org or 778-744-4546 to request a Return Merchandise Authorization (RMA) number. Please provide your order number and a brief explanation of the reason for your return. Once the RMA has been issued, you will receive instructions on how to proceed with your return.
Refunds: Once we receive the returned item, we will inspect it to ensure it is in its original condition. If the product is in good condition, we will process a refund for the purchase price, minus any shipping and handling charges, within 7-10 business days.
Damaged or defective products: If you receive a damaged or defective product, please contact us immediately so we can rectify the situation. We will either replace the product or issue a refund, at our discretion.
Shipping costs: The customer is responsible for the cost of shipping the item back to us. We recommend using a shipping method with tracking and insurance, as we cannot be held responsible for lost or damaged items during transit.
Please note that this return policy applies only to purchases made through our website, www.magnetoaudiolabs.com. For items purchased through authorized dealers, please refer to their return policy.
If you have any questions about our return policy, please contact us at 778-744-4546. We're here to help and ensure that your shopping experience with Magneto Audio Labs is a positive one.